Operations Services
Process Improvement for Service Businesses
The methods that fix a production line work anywhere work moves through a process. IOG takes on process improvement and operational troubleshooting for service businesses outside manufacturing: distribution and logistics, field and repair service, multi-site service operations, and the back-office processes behind them.
Beyond manufacturing
What it includes
Same methods, different floor
- Operational troubleshooting. The recurring problem nobody has been able to fix: missed commitments, rework, backlogs, errors that keep coming back. Kepner-Tregoe and Six Sigma root-cause methods find the cause, not just the symptom.
- Process improvement. Mapping how work actually flows, removing the steps and handoffs that add delay or errors, and putting simple daily measures in place so the fix holds.
- Same starting point. A fixed-scope Operational Diagnostic on one problem, ending in a prioritized action plan your team can run with or without further engagement.
- Performance monitoring. Operational Intelligence works outside manufacturing too, with all five data streams configured around your own processes.
Scoped and priced per engagement. Contact for details.
Not sure which path fits?
Tell us the problem. We'll tell you honestly which engagement makes sense.
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